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You know, our website has always been a source of immense pride for me. Every word, page, article and piece of information has been created with love, thought and of course always keeping in mind that it should be easy for our clients to use.
I was beyond chuffed when Leroux from Artificial Studio sent me a mail that Louise at www.eduwrite.org had sent to him about Sitters4U’s website.
Hi there
I have just been using sitters4u. What a well-designed website! Usually these database-driven sites are slow, confusing and cumbersome. This site is a breeze.
All the best
Louise Sterling
Thank you Louise! You made my day.
It was Friday afternoon and all through the office not a phone was a ringing, when out of the blue, we got a call from Tilly. She needed help, she needed it fast, she was going away for the weekend and her 6 month old baby had no carer in hand, so we sorted her out, very quickly indeed. Tilly had her au pair at 8am the next day for the entire weekend.
In return she made my day by sending me this little note, I just had to share;
Thank you so much for Sthembiso. She was great!!!!!!! Our baby also loves her to bits
Regards,
Tilly Gasela
It was only a pleasure to assist you, its what I live for each day. Thank you for using our services and look forward to assisting again!
Today I received the below email from one of our candidates, Lucinda ( Laeeqah), listed with us for a few years now and also running infant training workshops for domestics, we are certainly honoured to have her working with our clientèle.
If you stay in Cape Town and have unused or old toys lying around one of these 3 ladies will come and collect them at your home if you like, to donate to The Saartjie Baartman Centre for Women and Children in Cape Town. They are also now asking for toiletries as well, just basic essentials we do not even think about, but which, these children do not even have regular access. Please donate to this cause. Contact details are at the bottom of this article. Your donation will not go unappreciated or unused and there will be a child whose world lights up due to your kindness.
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Today I have to admit I have been feeling a little under the weather. Both my daughter and I have been at home, sick , and of course hubby isn’t feeling a thing, yet. I think I pulled through the day in fine form though.First there was coaxing my daughter to stay in bed, which was difficult but we survived with a few books, some drawing and more coaxing. Work was another story altogether… and I feel its my duty to tell you why, even though my head was throbbing and my temperature a little above normal, it was a great day!
What made it such a great day? Well normally its happy clients and candidates that make my work rewarding but let me bring your attention for a moment, and my praise, to a company that worked wonders with a smile for one of our clients this morning. About 2 days ago the client contacted me and told me she would be flying to Cape Town and would require a babysitter over the weekend. We sorted out for her booking for her quite quickly and then early this morning, she called. She had just landed at the airport and had to hire a vehicle but then she had a bit of a shock. She realised she did not have a car seat for her 14 month old son.
Frankly, I’m a little surprised to find that vehicle rental companies do not have car seats available for rent, apparently they don’t ( I know shocker right!). She called to ask me to find out if perhaps I knew of a place she could hire one from. Right off the bat I knew who to call…. Babylite , I found them a while ago and they are listed on our “Mom’s Link Directory”. They hire out a massive array of child related products including prams, car seats, baby monitors, toys , walkers, chairs, safety gates and more. Better yet is that they are everywhere from Cape Town, to Johannesburg, to Plett, to George, Durban and a long list of others.
To take some pressure off the client though, I called on her behalf. I got through to Shawn from their northern suburbs branch. Now just so that you can understand the magnitude here, the client is staying in town centre which is quite a distance in Friday traffic from the northern suburbs ( at least an hour and a half, both ways). I asked Shawn to give her a call and assist. Shawn called her right away, took her requirements down and Babylite then delivered the car seat to her at her guest house. A little while later she called me to say thank you. What superb service! Shawn and Babylite, on behalf of our client and myself, a big thank you! You and your company really made my day!
Hi Bianca
Thanks so much for arranging this on short notice. Please find attached pop.
Astrid
and,
Morning Bianca,
I am going to fax you a copy of the contract today. The original I’ll have to post;
So nice to be sorted out with home support so that I can actually get some work done! I have already recommended your company to a friend of mine.
Kind regards,
Alexandra
Hows that for a feel good way to start your day? Certainly put the shine back into mine even though it is overcast and raining.
Over the last week , I am sure everyone noticed, I have been a little quieter than usual. I have one sentence, ” As long as there is modern medicine, never say die.” South African’s reading this may think, ‘That sounds like an odd ever-ready battery advert. For the first time in 3 years I was struck down by a kidney issue and, boy it did put the usual day to day schedule into a tizz, everything I normally juggle easily, the mad morning school rush (mom’s and dad’s out there, you know what I am referring to), making what I do seem effortless to the outsider, while behind the scenes working until crazy late hours to orchestrate a business run and inter-dependent on people, which is usually is a feat in itself, nevermind the people. Operating and remembering what is happening with over 400 people everyday, and which client needs what ,when and still tracking progress, marketing and assisting to make a difference everyday in the lives the people we work with.
Then returning to the late afternoon and switching, as if on autopilot, back to mom mode, getting dinner ready , making sure chores are done, bags are packed for school the next day, and spending time with your family. The bed time story and lights out. But not for you ( Gosh, being a child was always healthier when it came to sleeping patterns). Then its some time out, for you, for your partner, for silence, whichever works. Its at about this point I usually end up working late, really late. Its been a problem since I was young, I have this irratating habit of burning the midnight creativity. I think clearly and the silence, well its golden…Sounds well managed , well run and easy enough right?
Well, last week it all came to a crashing halt as I started to take stock and was reminded ,as one often one is, of how, when in pain things can change, drastically, immediately, and you can go into a bit of a disorientated state.
However I find looking for the good in the bad a rule of thumb, until proven otherwise.
I was reminded of how amazingly supportive family can be at a time when you think the walls are tumbling down around you, I know for many this is not the case though, it wasn’t for me at one time. However I am blessed with the world’s most amazing guy, and a daughter,angels must have been watching from the word go! So that was the first highlight of the entire situation and that was the first found happy thought.
Then there is modern medicine, what a joy. How lucky are we to be alive at such an amazing time in history where new developments and new cures are occurring on a daily basis across the globe? Without the invention of antibiotics or at least painkillers, life could be a truly different experience. We have a headache, we take a panado; our child has a fall, we apply antiseptics; we now even have the option of prebiotic foods, we don’t even have to think about it! Isn’t Modern medicine a wonder. Well after the last week I can truly say how wonderfully grateful I am for not having to endure the stone age.
The funny thing is that its been helping other people, that got me through, seeing the best in everything and ensuring I persevered in the last week. Today that thought was what got me back on top, and has been since I have been back home.Well that thought, and the people to think it of, of course. Everyone, including our clients and staff have been amazingly understanding and that has driven me to explore new found enthusiasm for what Sitters4U does and how we do it! Thank you for the support and let’s make this an amazing month ahead, together!
Just an email we received recently that I thought too lovely to not share with you:
Hi Nicole, I just want to say thanks for the interview yesterday. I found your agency much more interested and helpful than previous agencies I have been to. You guys are really great. I look forward to joining your team. Have a great weekend. Siann
Thank you Siann, Welcome to the team and have a fantastic weekend!
Received this morning from one of our babysitting clients, a big thank you to Vanessa for trying our service and putting a smile on my dial!
Hi Bianca
We were very happy with Karen. Davrin took to her immediately and I had a lovely evening while they played, it was wonderful!
We will definitely ask for Karen again next time we need help with babysitting, she is great!
Thank you so much for the service you provide to all us exhausted mums!
Kind regards
Vanessa
This came in from a candidate we interviewed yesterday! Welcome to the team Mia! We are looking forward to finding you the position you are looking for!
Here’s the email:
Hi Nicole,
Thank you for a very positive service. I wish I had discovered sitters4u before I went to other agencies.
The interview really made my day!
Regards
Mia Steenkamp
…thank you for the email, it certainly made my day! It doesnt matter if you are a client or a candidate, either way Great service is our middle name!
Its always lovely to get positive feedback and I must say to have your day made two days in row! Wow!
Sms from Pam, placed with her family over 4 months ago, received yesterday:
Hi Bianca,
Just to let you know everything is still going great! I couldn’t have asked for a nicer family, they treat me well. P.S. I gave a lady your number, she is looking for a new au pair position, I told her you are the best agency around at the moment. Many thanks, PAM
and then another email I received this morning from a candidate, which put a big smile on my face:
I’ve been meaning to say this for a while now. I’m sure you’ve heard it before, but your agency is fantastic! In the 8 or so months that I’ve been registered with 4 agency’s you are the only one who has been consistent, pro-active (active) in placing and finding work. I have heard once or twice from the others and received no work from them. I have heard from other Au pairs that their experience has been the same.
So, much appreciation and gratitude for your hard work and great service.
With thanks
Hayley
Then from a client, we recently received the following email with regards to a query she had:
Hi Bianca
You are the best!
Thank you for responding and for being so prompt.
Kind regards
Have a lovely weekend
Alicia
and from another client, earlier this month:
Hi there
As discussed , please keep on looking and it would be great if I could see people before the end of the week. Its now super urgent , as Ihave now been home for almost a month and need to get back into work.
Thanks for the professional and efficient service
Regards
Helga
What a way to make my day! Sitters4U, placing you first! Thats our motto and we stick to it! Thank you for the compliments everyone.
